Safety & Quality
At Subaru, safety and quality are at the forefront of everything we do. From MySubaru Connected Services to advanced driver assistance systems like EyeSight® Driver Assist Technology and high-quality, environmentally friendly parts, we are committed to delivering safe, reliable vehicles that exceed customer expectations.
Our dedication to safety has earned us numerous safety recognitions, reinforcing our commitment to our valued customers year after year.
Peace of Mind with MySubaru Connected Services
MySubaru Connected Services provide emergency support and assistance, enhancing the Subaru ownership experience.
In 2024, MySubaru Connected Services was there for 321,737 customers, by providing services such as Automatic Collision Notification, SOS Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Recovery.
Quality in Every Part and Accessory
Subaru is committed to providing customers with parts and accessories that uphold the highest standards of quality, safety, and reliability. Genuine Subaru Parts are designed to deliver the same trusted performance that customers expect from our vehicles.
TechShare
Our TechShare™ mobile app continues to evolve and bring new features that support technicians at all stages of the maintenance and repair of Subaru vehicles, ensuring our customers are in good hands. Techline in TechShare allows technicians to seamlessly request diagnostic assistance, reducing wait times and helping them repair customer vehicles quickly and correctly.
In 2024, Techline in TechShare helped reduce the average time to resolution by over 50%
Advanced Quality Assurance
Quality is at the heart of everything we do. Our Advanced Quality Assurance process ensures that every vehicle meets the highest standards before it reaches our customers and retailers. Through Pre-Delivery Inspections (PDI) and meticulous accessory quality checks, our teams maintain rigorous oversight throughout the entire vehicle processing journey. From the initial inspection to the final delivery, we ensure that every Subaru is built to perform at its best and exceed expectations.
2024 Product Highlights
In 2024, Subaru continued to advance its commitment to safety and innovation. For the 2025 model year, 100% of Subaru vehicles sold in the U.S. are now equipped with advanced driver assistance systems designed to enhance the driving experience and provide an extra layer of protection through EyeSight Driver Assist Technology.
Below are some key upgrades and highlights from our model year 2025 vehicles:
Redesigned exterior and interior, Subaru EyeSight® standard, new Hands-Free Rear Gate, and DriverFocus® standard on Touring trim.
Subaru EyeSight® standard and new Hands-Free Rear Gate.
Subaru EyeSight® standard and new Hands-Free Rear Gate.
Subaru EyeSight® standard and new Hands-Free Rear Gate.
$240,000 invested in 2024 to ensure more drivers have access to the tools they need for a safe and comfortable driving experience
Subaru Mobility Assistance
Subaru is committed to supporting customers with physical disabilities by enhancing the accessibility of our vehicles. Through the Subaru Mobility Assist program, we offer reimbursement for qualifying vehicle modifications, helping individuals maintain their independence and enjoy the driving experience.
Modifications we provided in 2024 include:
- Left-hand gear selectors
- Hand and foot controls
- Steering devices
- Turn signal modifications
The process for obtaining the financial assistance for the installation of hand controls on my new Subaru Forester was flawless. Instructions were very clear, and my refund was processed quickly. Everything worked perfectly. The advocate was a pleasure to work with and handled our request quickly.”
Subaru Customer